Key Features to Look for in Work Order Management Software

Choosing the right work order management software is a game-changer for facility teams. Whether you're managing a hospital, school, commercial building, or industrial facility, having the right system in place helps streamline operations, reduce downtime, and keep everything running smoothly.

But with so many options on the market, how do you know which one is best for your facility? Here are the top five features to prioritize when making your decision.

1. Easy-to-Use Interface

A work order system should make life easier, not more complicated. Look for software with a simple, user-friendly interface that allows facility managers and technicians to quickly create, assign, and complete work orders without frustration. If the system requires extensive training or feels outdated, it can slow down your team instead of helping them.

2. Mobile Access for On-the-Go Teams

Most facility teams don’t work from a desk all day—they’re out in the field, fixing issues and responding to maintenance requests. That’s why mobile access is essential. The right software should allow technicians to pull up work orders, upload photos, track progress, and close out tasks directly from their phone or tablet, no matter where they are.

3. Preventive Maintenance Scheduling

Fixing equipment only after it breaks leads to higher costs and unexpected downtime. Preventive maintenance (PM) features help you schedule routine maintenance tasks, ensuring assets are serviced before they become a problem. A strong PM system will send automatic reminders, track maintenance history, and help extend the life of critical equipment.

4. Real-Time Tracking and Notifications

A work order system should keep everyone on the same page. Real-time tracking ensures facility managers and technicians always know what’s in progress, what’s completed, and what still needs attention. Look for software that provides status updates and sends automated notifications when tasks are assigned, updated, or completed.

5. Customization and Scalability

No two facilities operate the same way. The best software will let you customize workflows to match your processes—whether that means setting priority levels, creating approval hierarchies, or integrating with other business systems. It should also be scalable, meaning it can grow with your facility’s needs over time without requiring a major system overhaul.

How FacilityONE Can Help

The right work order management software can transform how your facility operates, making maintenance more efficient, organized, and cost-effective. By focusing on usability, mobile access, preventive maintenance, real-time tracking, and customization, you’ll find a system that fits your facility’s needs.

Looking for a reliable work order solution? FacilityONE offers F1 WORKS, a powerful tool designed to help facility teams stay on top of work orders and maintenance tasks with ease. Contact us today to learn more!